Last Updated: June 2026

At Solbatt, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Company name (if applicable)
  • Payment-related information
  • Communication preferences

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and browsing activity
  • Date and time of visits
  • Referral sources

Customer Support Information

If you contact our support team, we may collect information related to your inquiries, complaints, warranty claims, and communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Arrange product delivery.
  • Provide customer service and after-sales support.
  • Verify transactions and prevent fraud.
  • Respond to inquiries and warranty requests.
  • Improve our products, website, and customer experience.
  • Send order confirmations and delivery updates.
  • Inform you about promotions, offers, or new products (where permitted by law).
  • Comply with legal and regulatory obligations.

3. Payment Information

Solbatt does not store sensitive payment details such as complete debit or credit card numbers on its servers.

Payments processed through third-party payment gateways are subject to the privacy and security policies of those service providers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic and user behavior.
  • Enhance your browsing experience.

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

5. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information.

We may share information only with:

  • Courier and logistics partners for delivery purposes.
  • Payment gateway providers to process transactions.
  • Technology and service providers supporting our business operations.
  • Government authorities, regulators, or law enforcement agencies when required by applicable law.
  • Professional advisers where necessary to protect our legal rights.

All third parties are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against:

  • Unauthorized access,
  • Loss or theft,
  • Misuse,
  • Alteration,
  • Disclosure, and
  • Destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy,
  • Provide customer support and warranty services,
  • Maintain business records, and
  • Comply with legal and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymized.

8. Marketing Communications

With your consent, Solbatt may send promotional emails, SMS messages, or updates regarding products and special offers.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails,
  • Replying with an unsubscribe request, or
  • Contacting our customer support team.

Order confirmations and service-related communications will still be sent when necessary.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner services.

Solbatt is not responsible for the privacy practices, content, or policies of these external websites. We encourage users to review their respective privacy policies before providing any personal information.

10. Children’s Privacy

Solbatt’s products and services are intended for individuals who are legally capable of entering into contracts under applicable laws.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected inadvertently, we will take reasonable steps to remove it.

11. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Withdraw consent for marketing communications.
  • Raise concerns regarding the processing of your personal data.

To exercise these rights, please contact us using the details below.

12. Changes to This Privacy Policy

Solbatt reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be published on our website with the revised effective date. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Solbatt
📍 25/5 Testy Treat Building, Zigatola, Dhanmondi, Dhaka, Bangladesh
📧 Email: hello@solbattbd.com
📞 Phone: +880 1920-544889
🕘 Monday – Saturday: 9:00 AM – 5:00 PM (Sunday Closed)
🌐 Website: https://solbattbd.com

Your trust powers our mission. At Solbatt, we are committed to protecting your privacy while delivering clean, reliable, and sustainable energy solutions across Bangladesh.